Refund policy

1. 30-Day Return Policy We want you to be completely satisfied with your addition from The Timeless Vault. We gladly accept returns within 30 days of the delivery date. However, due to the rare, collectible, and second-hand nature of our LEGO sets, all returned items must be in the exact condition they were shipped.

If a set was sold to you sealed, the factory seals must remain entirely intact and unbroken. We take detailed photos of every set’s condition before shipping. Buyers are responsible for return shipping costs. Once an order exceeds the 30-day window, it is considered a final sale.

2. Damaged or Lost Shipments We understand that transit can be unpredictable. To give you complete peace of mind, we provide complimentary shipping insurance on all orders, regardless of the item's value. If your set is lost or damaged by the carrier during transit, you are fully covered and eligible for a full refund once a claim is successfully processed.

3. The Return and Refund Process Depending on the reason for your return, please follow the guidelines below:

For Standard 30-Day Returns:

  • Initiate the Return: Contact us within 30 days of delivery to request a return authorization.

  • Ship the Item: Securely package the LEGO set using ample padding to prevent transit damage. We highly recommend using a trackable shipping service and purchasing return shipping insurance, as we cannot issue refunds for items damaged on their way back to us.

  • Payout: Once we receive and inspect the item to verify it is in its original shipped condition, a refund (minus original shipping costs) will be issued to your original payment method.

For Damaged or Lost Items (Insurance Claims):

  • Report Immediately: You must contact us within 48 hours of the delivery date (or the expected delivery date in the case of a lost package).

  • Provide Evidence: For damage claims, you must provide clear photos of the shipping box, the internal packaging, and the damage to the LEGO set itself. Do not open the factory seals if the box is damaged, as this may void the insurance claim.

  • Claim Resolution: Refunds will be processed only once the insurance claim has been successfully investigated and resolved by the carrier (FedEx, UPS, or USPS). This process can take between 10–30 business days depending on the carrier's timeline.

  • Payout: Once the claim is approved, a full refund (including original shipping costs) will be issued to your original payment method.

4. Incorrect Items In the highly unlikely event that we ship the wrong item (e.g., you ordered a Star Wars UCS set and received a Technic set), please contact us immediately. In these specific cases of seller error, we will provide a prepaid return label and ship the correct item or issue a full refund at no cost to you.

Return Address & Contact Information

Mail:
The Timeless Vault
1205 Johnson Ferry Rd, Suite 136 - Box 112
Marietta, GA 30068, United States

Email: contact@thetimelessvault.com